Smart Metering

Will there be a power outage during the installation?
Yes, there will be a power interruption of up to 2 hours while the old meter is removed and the new smart meter installed.

What are the benefits of using a smart meter?

After installation, you will receive information on accessing your usage data through an online portal or mobile app, as provided by Sol Plaatje Local Municipality.

How can I monitor my electricity usage with a smart meter?

After installation, you will receive information on accessing your usage data through an online portal or mobile app, as provided by Sol Plaatje Local Municipality.

Who should I contact if I have questions or concerns?

Contact 080 122 9010 for any inquiries or concerns regarding the installation.

What should I do if I experience issues with my smart meter after installation?

For any issues, contact our customer service at 080 122 9010. Support is available to resolve any problems promptly. 

Is my information secure with a smart meter? 

Yes, your data is secure. Smart meters follow strict privacy and data security protocols to protect your information.

I am a tenant. Do I need to notify my landlord? Do they need to give permission for the installation? 

Yes, it’s a good idea to inform your landlord of the upcoming installation. Although the installation does not require a payment from the property owner, it helps to maintain transparency. Check your lease or discuss with your landlord if unsure.