Credit Control - Suspended Account.

Sol Plaatje Local Municipality schedules disconnections or restrictions on services when payments on accounts are not received. If your services have been disconnected or restricted, please contact the municipality immediately by visiting our offices, calling our support line, or reaching out to your local ward councillor. Even if you have proof of payment, your services may still be affected due to various reconciliation processes.

Why Has My Payment Not Been Recognised Yet?Payments may experience delays based on the method used and reference details provided. Sol Plaatje Local Municipality primarily uses the EasyPay reference number or your municipal account number for payment reconciliation. 

Common issues include:

1. Instant EFT: Payments typically reconcile within 12 to 24 hours.

2. Third-party providers (e.g., Pick n Pay, Checkers, Shoprite): These payments may take additional time to reconcile.

3. eOSS platform payments: Ensure accurate account references are used.

4. Direct credit card payments: These may take additional processing time.

If the correct municipal account number or EasyPay number is not clearly indicated on your proof of payment, or if you created a beneficiary incorrectly in your banking app, your payment may not be allocated promptly. EasyPay transactions reconcile daily at midnight with the municipality's Financial Management System.

To assist with quicker reconciliation, please provide your proof of payment clearly indicating the correct reference numbers via email, in person at our offices, or through the eOSS Helpdesk.

We strongly encourage you to use our eOSS platform, update your contact details, and follow communications via email and SMS to facilitate seamless and prompt allocation of your payments.

Thank you for your cooperation and understanding.

Sol Plaatje Local Municipality