Chat to US
How to use the CHAT
💡 Where to Find It:
A convenient Chat function is available at the bottom-right corner of the eOSS site.
This feature is powered by:
• 🤖 Solly (AI Assistant) – Available 24/7 to answer most queries.
• 👨💼 Live Agent Support – Human agents ready to assist during business hours.
Our Comprehensive Knowledge Base is integrated into the chat to help guide you through common questions.
🗣️ Talking to a Live Agent:
• The chat is monitored by our support team during office hours.
• At any time, you can type: “Live Agent” to request human assistance.
• If an agent is available, they’ll join the conversation.
• If not, you can leave a message and one of our agents will get back to you.
🕘 Live Support Hours:
Monday to Friday, 9:00 AM – 5:00 PM
✨ Additional Chat Features:
• 🔁 Change your name for personalized interaction.
• 📧 Email your chat transcript to yourself for record-keeping.
• ✅ Access help articles, status updates, and more — directly within the chat.
We look forward to assisting you! Whether it’s through RMS Maximus or our dedicated Live Agents, we’re here to help.